Company mission statement
Koptaco’s mission is to provide the best quality for value transportation services across the Maltese Islands and abroad, with customers’ utmost satisfaction always in mind.
The Company
Our vision
Koptaco Coaches Cooperative Ltd was set up to provide a thorough people transportation service all over the Maltese Islands.
The company strives to offer value-added services at a competitive price. Our business model is based on quality and sustainability for all.
We place customer satisfaction at the forefront of our targets through a high quality service at the core of our operations. We are therefore ensuring the development of a customer centric organisation built on the values of the Cooperative Movement that we form an integral part of.
Our beliefs
Firstly, at Koptaco, we understand what our customers’ values are. Secondly, we understand the value the customer represents to our bottom line. Above all, quality is engraved in all the dynamics of our customer facing and back office operations. From the moment a customer places an enquiry, to the offering of the service and to the finalisation of the payment function, quality is our primary concern.
Being part of the Cooperative Movement, we firmly believe in engaging in an open dialogue with our customers. As a result, we value your feedback in order to ensure that we go beyond your expectations.
Our customers
Since 1997, Koptaco has offered its transport and logistic services to a multitude of customers. We are humbled to call our clients many different sectors and entities.
Our customers include:
- Leading tour operators
- Local and international corporations
- Central and local Government ministries
- Agencies
- Cruise liners
- Schools
- Sport clubs
- Small and medium size entities
In other words, we cater from individuals up to large groups, and from small and large events, each of these with different degrees of requirements and complexity.
All of our services are tailored to fit your needs and craft a transportation experience that fits your requirements.
Koptaco is also involved in the transportation and logistics of a number of sport events such as catering for the needs of the AC Milan, Juventus, Parma, Liverpool FC, Manchester United and England national football team and their supporting delegations.
Our values
QUALITY SERVICE
We continuously strive for quality and customer satisfaction. Throughout continuous listening, we have deepened our knowledge and understanding in identifying the real and particular requirements of our customer base.
In short, we utilise our human and capital resources in a cost effective manner to provide the best possible quality services thanks to our dynamic approach.
LATEST TECHNOLOGY
We firmly believe in the utilisation of the latest technology to support our operations. We use information technology to handle customer requests, manage our fleet and support our administration. For example. Most importantly, Koptaco is continuously investing in new vehicles which are more energy efficient, more comfortable for our customers, and more cost efficient to operate. Discover our vehicle fleet.
LEADERSHIP
Koptaco is a leading player in the Maltese transportation landscape. We are proud to be part of the Cooperative movement. As a result, we are in continual exchange of information and benchmarking exercise with our European counterparts. In conclusion, this approach enables us to further strengthen our operations and retain our leadership and competitive advantage.
BEST CUSTOMER SERVICE
Customer service is at the core of our operations. We strive to provide an efficient and effective customer care, punctuality, cleanliness, smartness and friendliness of our front and back office staff. Alternatively, a key elements of our quality transport and logistic services is the use of modern and safe vehicles backed up with fall back solutions.
Learn about Koptaco’s history